Policies

Your service should always exceed expectations. So should everyone else’s. This is how we make it happen.

ARRIVAL

We kindly ask that you arrive at least 10 minutes prior to your scheduled appointment time. This will allow our front desk staff to get you checked in and allows you to relax, enjoy a beverage and contemplate your potential new style. In the case you are running behind, we ask that you please contact Frangipani as soon as possible. If you arrive late to your scheduled appointment time, you may be asked to reschedule, or adjust the services you are scheduled for.

CANCELLATIONS

If you need to cancel or reschedule your appointment, we ask you do so 24 hours in advance. If it is less than the 24-hour time frame, you will be subject to a charge of 50% of your service total for that appointment. This charge will be applied to the credit card you provided us with to initially reserve the appointment.

PAYMENTS

Frangipani accepts Visa, MasterCard, American Express, personal checks and cash for purchase of services and retail.

GRATUITY

Gratuities are not included in the total cost of your services, but may be added to your credit card, personal check or given in cash.

CHILDREN

We happily accept young clients, however Frangipani encourages you to bring children only at a time when they are scheduled for services. In the event that your child accompanies you to your appointment, we ask that they remain supervised for the entire duration of your time at Frangipani.

CELL PHONES

We kindly ask that you silence your cell phones upon arrival to respect the experience of the guests around you.

RETURNS / SERVICE ADJUSTMENTS

At Frangipani we guarantee our products and our services. In the case you are dissatisfied with retail you’ve purchased, if it is gently used, we can provide a store credit to purchase other products in our retail area.

All services are non-refundable. In the case we have not met your expectations with your hair, we would like to invite you back within 10 days of your service for a complimentary adjustment. Beyond that adjustment, full color and service charges will apply.

*The service must be a mistake from the service provider, not something you might have changed your mind on (after the service has been performed). In the case of a disagreement, a redo must be validated by management.

GIFT CERTIFICATES

Frangipani offers gift certificates for purchase. You can add any amount to this card and it can be applied to both services and retail.